How To Report an Error On My JUMP Course

How To Report an Error On My JUMP Course

If you are experiencing an issue with any content, here is how you make a report.

Step 1a:  Go to the subject you are having the issue with and select "continue learning"

Step 1b:  In the content player, scroll down to the last content in the list




Select the "Report Technical Issues" button.  A pop-up will appear to report the issue. The Course name, lesson, and content fields are automatically filled.


Step 2: Fill in the field 1-3 below:


  1. Select what is wrong from the dropdown.

Options: "Content is not playing", "I m not hearing anything", "There seems to be a typo", "Other"

  1. Type a detailed message describing the issue you are experiencing. The more specific, the quicker we are able to solve the issue.

  2. Click Submit 


A success message will appear with the ticket number of the issue you just reported 



An agent from the JUMP Service Team will review your issue and respond using the main account's email address.


You can also send an email to learnersuccess@oneononelms.com. Your email should include the following:

- Email Address
- Description of the error & error message (if possible)
- Screenshots (if possible)


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